Thank you for choosing Tianmix Jewellery. We like to satisfy our customers and we try to provide best service. If you have change your mind or you have any other issue, the purchased items can be returned for exchange or credit note within 15 days from the date of purchase as long as it is unused with the original packaging and dispatch note or receipt for store purchases. Products cannot be refunded unless they are defective or faulty.
If the product has quality problems, you are welcome to return the item, with your receipt, for a replacement or credit note within three months of purchase.
For hygiene reasons we cannot accept returns of earrings unless they are defective or faulty. Shipping costs will not be refunded.
Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.
If you have any query or need some help please contact us for further discussion:
(00) (353) (0)87 906 2773 or
(00) (353) (0)89 965 4618
However if you like to return an item, please complete the return form attached or click here to on dispatch note and make sure to include before you pack the items back in the parcel, and send it back to Tianmix Jewellery LTD.
1st Floor Whitewater Shopping Centre
Please note Your return should take around 7-14 days to process once we receive it.
All our items have a three month warranty which covers manufacturing faults but excludes fair wear and tear, accidental damage or misuse.
Wholesale. Retailers and stockists will adhere to their own refund policy. Items bought in concession stores must be returned to their host stores. Items bought in our shop must be returned only to these locations.